1. Please contact us first with following information before shipping back:
-order number/contact person
-reason for returning
After confirmed with us, return instructions will be emailed to you.
2. We may require restocking fee(shipping cost) for returned merchandise without any quality problems. A re-stocking fee does not apply to defective products.
3. All merchandise returned must be packaged well to protect it from shipping damage, and must be sent with a shipping method that provides tracking information. We can not be held responsible for damage that occurs in transit.
4. For merchandise that a customer wants to return for a refund, We requires that the item and its packaging be in un-used, "like new" condition with all original packaging, cabling, manuals, etc. included, or the return will be refused. Inspect your product carefully before shipping as any signs of wear or use will result in a refused product return.
Please also include a note about your personal Info and the problems.
1.Your order number/Contact person
2.Your Detailed shipping address
3.why you have to return it?
4.what do you need us to do?
5.which part is broken?
6.Any problem you can find so far with the returned item.
After order placed, you will receive a confirmation email.Once your order is shipped, you will receive tracking number and link via email.We offer express shipping , battery shipping, drone shipping to all over the world.If you have special declare value, shipping company requirment, please email us: hi@insightfpv.com
